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Privacy policy

Last updated: 26 September 2026

This policy explains what data Yusroi collects, why, and your rights. Yusroi provides AI assistants that answer phone calls and messages for shops in Qatar. Contact: info@yusroi.com.

1. Who is responsible

For calls and messages to a shop, the shop decides how customer data is used, and Yusroi processes it for the shop. For visitors to this website and people who contact Yusroi directly, Yusroi is responsible.

2. What we collect

  • Phone number, name and what the caller or sender says (voice recordings, transcripts, chat and WhatsApp, Instagram or Messenger messages)
  • Booking, order and complaint details
  • Shop owner account details (name, email, business details)
  • Website use: basic, anonymous visit statistics if analytics is turned on

3. Why we use it

  • To answer customers, take bookings and orders, and log complaints for the shop
  • To show calls and messages in the shop's dashboard and send summaries
  • To call back people who ask for a call back
  • To improve the service and keep it safe

We do not sell personal data and we do not use it for advertising.

4. Call recording

Every call starts with a notice that the call may be recorded. Shops can turn recording off.

5. How long we keep it

Recordings are kept 7 days (Voice Starter), 90 days (Business) or 1 year (Pro). Other data is kept while the shop is a client and deleted within 90 days after the contract ends, unless the law requires longer.

6. Who we share it with

Only the service providers listed on our Security page that help us run Yusroi (voice, AI, hosting, messaging). They may process data outside Qatar under contracts that protect it.

7. Security

Data is encrypted in transit. Each shop logs in to its own dashboard and sees only its own data.

8. Your rights

Under Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) you can ask to see, correct or delete your data, or object to its use. Email info@yusroi.com. We reply within 30 days.

9. Delete your data (including Facebook, Instagram and WhatsApp)

To delete messages or data you sent to a Yusroi assistant on WhatsApp, Instagram or Messenger, email info@yusroi.com with the subject "Delete my data" and your phone number or username. We delete it within 30 days and confirm by email.

10. Children

Yusroi is for businesses. We do not knowingly collect data from children.

11. Changes

We will post any change on this page with a new date.

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